Privacy Policy

1. INTRODUCTION

At SBF, your privacy is important to us. This Privacy Notice outlines how we collect, use, store, and protect your personal information when you interact with our website, place an order, or communicate with us.

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2. INFORMATION WE COLLECT

We collect the following types of personal data:

• Contact Information: Name, phone number, email address, delivery address.
• Order Information: Product preferences, order history, payment method.
• Technical Data: IP address, device type, browser information, and site usage.
• Communication Records: WhatsApp messages, emails, and any other inquiries.

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3. HOW WE USE YOUR INFORMATION

We use your data to:

• Process and deliver orders
• Communicate order updates (including via WhatsApp)
• Provide customer support
• Comply with legal obligations
• Improve our website and services
• Send promotional offers (you can opt out anytime)

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4. SHARING YOUR INFORMATION

We do not sell your personal data.

However, we may share it with:

• Courier services to fulfill your order
• Payment processors for transaction verification
• IT providers for website and system maintenance
• Law enforcement when legally required

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5. DATA STORAGE & SECURITY

Your data is stored on secure systems, and we use encryption, password protection, and access controls to protect it. While we strive to protect your data, no system is 100% secure, and you share information at your own risk.

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6. YOUR RIGHTS

You have the right to:

• Request access to your data
• Correct inaccurate information
• Request deletion of your data (where legally permitted)
• Opt out of marketing messages

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7. DATA RETENTION

We keep your information only as long as necessary to fulfill the purpose for which it was collected, or as required by law (e.g., tax or warranty obligations).

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8. COOKIES

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

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9. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice occasionally. All changes will be posted on this page, and where appropriate, notified to you directly.